Usability testing
We run task-based sessions with real users, recording completion rate, time taken and points of difficulty.
Managed Services
UI/UX Testing Services
We turn usability from opinion into measurable findings.
Schedule a meetingUI/UX Testing Services
UI/UX testing assesses interface usability and user journeys through structured methods. Usability sessions, expert evaluation and journey analysis identify where users struggle, and findings are reported in a form design and development teams can act on.
What this service solves
Interface decisions usually turn into a matter of preference internally. Without measurement, which design works better is settled by seniority and persuasion.
Usability testing grounds that debate in observation. Where users abandon a journey, where they hesitate and which element they fail to notice all become measurable findings.
Our scope
Expert evaluation
We assess the interface against established usability principles and classify findings by severity.
Journey analysis
We evaluate critical user journeys step by step and identify unnecessary steps and drop-off points.
Form and interaction review
We examine form completion, error messages and feedback mechanisms, and report the barriers to completion.
Reporting and prioritisation
We rank findings by impact and implementation cost, and give the design team recommendations they can act on.
How do we work?
We plan around your release rhythm, manage the operation and improve it in every cycle.
Planning
We define scope, test levels and success criteria against your release calendar. Environment and test data requirements are resolved before the work begins.
Management
We take on team, tool and environment management. Progress is reported regularly against defined KPIs.
Execution
We run the tests and prioritise the findings. We track closure together with your development teams.
Improvement
At the end of every cycle we review scope, automation rate and escaped defect rate. The priorities for the next cycle are set from that review.
Virgosol
How technology supports the service
UI/UX testing is an expert-led service and works independently of any product. If you want findings consolidated with functional test results in one reporting structure, we use RabbitQA's reporting layer. Where interface journeys need to move into automation scope, we continue with AutoRunner.
What you receive
Deliverables
- Usability session recordings and findings
- An expert evaluation report
- Step-level analysis of critical journeys
- A prioritised improvement list
- Measurement indicators and a comparison baseline
What changes for the business
- Design decisions rest on observation
- Drop-off points in user journeys become visible
- Sources of support requests and complaints are addressed on the design side
- The effect of improvements can be measured with the same method
Frequently Asked Questions
How many users are needed for a test?
A significant share of usability problems surface with a limited number of participants. We set participant count by the number of target user segments; segment variety matters more than headcount.
Who provides the participants?
Participant recruitment can be handled within the service. If you prefer to use your own user base, we prepare the selection criteria and session plan together.
Does UI/UX testing replace A/B testing?
It does not. Usability testing shows the cause of the problem; A/B testing measures which solution performs better. Used in sequence, the two produce the strongest result.
How are findings passed to our design team?
We report findings with session recordings, screenshots and priority information. On request we run a joint review session with your design team.
Let us assess your user journeys together
Complete the form and we will discuss your critical user journeys, your target segments and the measurement data you already hold.